Refund policy

Click here to start a return.

 

RETURNS & REFUNDS POLICY

At Zarelle London, we want you to feel confident and beautiful in every piece you purchase. However, if your order isn’t quite right, we’re here to help.

Please read our returns policy carefully before making a purchase.

1. RETURN ELIGIBILITY

We accept returns in accordance with applicable UK consumer law.

To be eligible for a return, items must:

  • Be unworn, unused and unwashed.
  • Be returned in their original condition, with all original tags and labels attached.
  • Be free from makeup, perfume, deodorant, stains, marks or any other signs of wear.
  • Be returned with their original packaging, where reasonably possible.

For hygiene reasons, we reserve the right to refuse returns of items that do not meet the required return conditions, subject to your statutory rights.

2. RETURN WINDOW

If you change your mind about an online purchase, you have 14 days from the day after receiving your order to notify us that you wish to cancel your purchase. Any returns made outside this return window will not be accepted.

3. RETURN SHIPPING

Customers are responsible for the cost of return postage. We recommend using a tracked delivery service, as Zarelle London cannot accept responsibility for returns lost in transit before they reach us.

Please retain your proof of postage until your return has been processed.

4. REFUNDS

Once your returned item has been received and checked, we will notify you of the outcome.

Where a refund is due, it will be processed to your original payment method in accordance with applicable consumer law.

For eligible cancellations, we will refund the standard delivery charge paid on the original order. Any additional cost incurred by choosing a more expensive delivery option may not be refundable.

Your bank or payment provider may require additional time to make the refunded funds available.

5. EXCHANGES

If you would prefer a different size or item, please contact us to discuss your options.

Exchanges are subject to stock availability. Where an exchange is unavailable, you may return your item in accordance with this policy and place a new order.

Nothing in this section affects your statutory rights.

6. FAULTY, DAMAGED OR INCORRECT ITEMS

We take pride in the quality of our pieces. If your order arrives faulty, damaged or incorrect, please contact us as soon as possible.

Please include:

  • Your order number.
  • A description of the issue.
  • Clear photographs, where appropriate.

We will assess the issue and advise you on the next steps.

7. SALE ITEMS

All sale and discounted items are final sale with no return or refund option.

8. ORDER CANCELLATIONS

If you wish to cancel an order, please contact us as soon as possible.

If your order has already been dispatched, you may need to follow the applicable cancellation and returns process.

Nothing in this section limits any cancellation rights available under applicable consumer law.

9. CONTACT US

For all returns, refunds and exchange enquiries, please contact:

Zarelle London Customer Care

Email: zarellelondon@outlook.com

Website: www.zarellelondon.com 

We aim to respond to all enquiries as soon as possible.

Thank you for shopping with Zarelle London.

Your next favourite outfit awaits.